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ITIL-F · Question #399
ITIL-F Question #399: Real Exam Question with Answer & Explanation
The correct answer is B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal. See the full explanation below for the reasoning.
Question
Which of the following statements about incident reporting and logging is CORRECT?
Options
- AIncidents can only be reported by users, since they are the only people who know when a service
- BIncidents can be reported by anyone who detects a disruption or potential disruption to normal
- CAll calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk
- DIncidents reported by technical staff must be logged as Problems because
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