PeopleCert
ITIL-F · Question #83
Which of the following is the BEST reason for categorizing incidents?
The correct answer is A. To establish trends for use in problem management and other IT service management (ITSM) activities. See the full explanation below for the reasoning.
Question
Which of the following is the BEST reason for categorizing incidents?
Options
- ATo establish trends for use in problem management and other IT service management (ITSM) activities
- BTo ensure service levels are met and breaches of agreements are avoided
- CTo enable the incident management database to be partitioned for greater efficiency
- DTo identify whether the user is entitled to log an incident for this particular service
How the community answered
(41 responses)- A73% (30)
- B15% (6)
- C10% (4)
- D2% (1)
Community Discussion
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