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ITIL-4-CDS · Question #66
ITIL-4-CDS Question #66: Real Exam Question with Answer & Explanation
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Question
Which is an example of using a `shift-left' approach to optimize password resets?
Options
- AAllow users to reset their own passwords using an automated tool
- BTrain service desk agents to categorize password resets as service requests
- CAutomatically assign a high priority to password reset requests to resolve them faster
- DEncourage users to remember or safely record their passwords to reduce the number of password
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