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ITIL-4-CDS · Question #65
ITIL-4-CDS Question #65: Real Exam Question with Answer & Explanation
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Question
A service provider is struggling to meet the incident resolution objectives for some incidents. Reports generated by the service management tools show that the resolution time is often longer than agreed in three types of situation: incident resolution requires a change to be implemented, incident resolution involves the internal software development team, incident resolution involves an external supplier. What should the service provider do to improve the situation?
Options
- AReview the incident resolution targets
- BReview the change enablement practice
- CReview the incident management practice
- DReview the incident resolution value stream
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