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ITIL-4-CDS · Question #50
ITIL-4-CDS Question #50: Real Exam Question with Answer & Explanation
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Question
When verifying that an incident has been resolved, which is an example of value as perceived by a user?
Options
- AAn incident resolved within the target SLA time, enabling efficient use of service desk resources
- BAn accurate and complete incident record, enabling subsequent trend analysis of incidents
- CA swift restoration of a point of sale system, enabling customers to be served with minimal
- DA better understanding of a complex networking scenario, enabling the creation of a new
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