ITIL-4-CDS · Question #49
Which statement about collaboration is CORRECT?
The correct answer is A. Collaboration focuses on the organization's goals. Option A is correct because collaboration, by definition, means working across teams and silos toward shared organizational objectives - not individual team interests. When people collaborate, they subordinate local goals to what benefits the broader organization. Why the…
Question
Which statement about collaboration is CORRECT?
Options
- ACollaboration focuses on the organization's goals
- BCollaboration should be used instead of swarming or
- CCollaboration can be enforced by aligning metrics between teams
- DCollaboration is most useful for standardized work
How the community answered
(36 responses)- A81% (29)
- B11% (4)
- C6% (2)
- D3% (1)
Explanation
Option A is correct because collaboration, by definition, means working across teams and silos toward shared organizational objectives - not individual team interests. When people collaborate, they subordinate local goals to what benefits the broader organization.
Why the distractors are wrong:
- B is incorrect because collaboration and swarming are complementary, not alternatives. Swarming (multiple people converging on one problem) is itself a form of collaboration - neither replaces the other.
- C is incorrect because collaboration cannot be enforced. It is a cultural behavior driven by trust and shared purpose. Aligning metrics may encourage collaboration, but mandating it through measurement doesn't make it genuine collaboration.
- D is the opposite of reality - collaboration is most valuable for complex, non-routine work where diverse expertise is needed. Standardized work typically follows defined processes and doesn't require cross-functional input.
Memory tip: Think of the word itself - COLLABoration means multiple parties working toward a common goal. That common goal is always the organization's goal, not any single team's metric or output.
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