nerdexam
PeopleCert

ITIL-4-CDS · Question #49

Which statement about collaboration is CORRECT?

The correct answer is A. Collaboration focuses on the organization's goals. Option A is correct because collaboration, by definition, means working across teams and silos toward shared organizational objectives - not individual team interests. When people collaborate, they subordinate local goals to what benefits the broader organization. Why the…

Understand how to create, deliver and support services

Question

Which statement about collaboration is CORRECT?

Options

  • ACollaboration focuses on the organization's goals
  • BCollaboration should be used instead of swarming or
  • CCollaboration can be enforced by aligning metrics between teams
  • DCollaboration is most useful for standardized work

How the community answered

(36 responses)
  • A
    81% (29)
  • B
    11% (4)
  • C
    6% (2)
  • D
    3% (1)

Explanation

Option A is correct because collaboration, by definition, means working across teams and silos toward shared organizational objectives - not individual team interests. When people collaborate, they subordinate local goals to what benefits the broader organization.

Why the distractors are wrong:

  • B is incorrect because collaboration and swarming are complementary, not alternatives. Swarming (multiple people converging on one problem) is itself a form of collaboration - neither replaces the other.
  • C is incorrect because collaboration cannot be enforced. It is a cultural behavior driven by trust and shared purpose. Aligning metrics may encourage collaboration, but mandating it through measurement doesn't make it genuine collaboration.
  • D is the opposite of reality - collaboration is most valuable for complex, non-routine work where diverse expertise is needed. Standardized work typically follows defined processes and doesn't require cross-functional input.

Memory tip: Think of the word itself - COLLABoration means multiple parties working toward a common goal. That common goal is always the organization's goal, not any single team's metric or output.

Topics

#collaboration#team dynamics#organizational behavior#swarming

Community Discussion

No community discussion yet for this question.

Full ITIL-4-CDS Practice