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ITIL-4-CDS · Question #28
ITIL-4-CDS Question #28: Real Exam Question with Answer & Explanation
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Question
A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?
Options
- ARecruit and train additional operations staff
- BImprove operations team training
- CRenegotiate service level targets
- DReview and automate filtering of operations data
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