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ITIL-4-CDS · Question #27
ITIL-4-CDS Question #27: Real Exam Question with Answer & Explanation
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Question
A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?
Options
- ACommoditization of service components
- BOrganization-specific requirements for service functionality
- CCustomer demand for personalized products
- DService components lacking mass-market adoption
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