ITIL-4-CDS · Question #20
A healthcare organization is implementing data analytics to analyze patient dat
The correct answer is B. To prioritize and resolve requests for patient data. Note: The question stem appears to be cut off ("analyze patient dat..."), which makes full context difficult to assess. Based on the choices and correct answer, here is the best explanation: --- Option B is correct because in this scenario, the healthcare organization's primary…
Question
A healthcare organization is implementing data analytics to analyze patient dat
Options
- AWhy is data analytics important in this context?
- BTo prioritize and resolve requests for patient data
- CTo improve decision-making based on patient data analysis
- DTo understand the relationships between patient data and the healthcare's business services
- ETo highlight bottlenecks in the organization's workflows when collecting patient data
How the community answered
(32 responses)- A6% (2)
- B75% (24)
- C3% (1)
- D3% (1)
- E13% (4)
Explanation
Note: The question stem appears to be cut off ("analyze patient dat..."), which makes full context difficult to assess. Based on the choices and correct answer, here is the best explanation:
Option B is correct because in this scenario, the healthcare organization's primary operational use case for data analytics is managing the flow of patient data - specifically, determining which requests for patient data are most urgent and ensuring they are fulfilled efficiently. This is a concrete, actionable function that analytics directly enables.
Why the distractors are wrong:
- A is not an answer - it's a question, making it an invalid response to a "what is the purpose" style prompt.
- C (improving decision-making) is too broad and describes a general benefit of analytics everywhere, not the specific purpose stated in this scenario.
- D (understanding relationships between patient data and business services) describes data mapping or governance work, not the analytical action being implemented.
- E (highlighting workflow bottlenecks) describes process mining or operational analytics, which is a secondary concern, not the primary purpose here.
Memory tip: Think of the acronym PR - Prioritize and Resolve. When a question asks about the specific operational purpose of analytics in a data-request-heavy environment like healthcare, the answer focuses on managing the intake and resolution of those requests, not abstract benefits like "better decisions."
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