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ISO20KF · Question #50
In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?
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Planning Service Management
Question
In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?
Options
- ACorrect. If tools are used to support a process, there is a need to define them.
- BIncorrect. This is a requirement of Capacity Management (6.5c) and not of the plan to
- CIncorrect. The plan does require that tools are defined if used.
- DIncorrect. There is no requirement that every individual process must be supported by a tool.
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Topics
#Service Management plan#tools#process support#ISO/IEC 20000-2