In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?

Question

Options

• ACorrect. If tools are used to support a process, there is a need to define them.
• BIncorrect. This is a requirement of Capacity Management (6.5c) and not of the plan to
• CIncorrect. The plan does require that tools are defined if used.
• DIncorrect. There is no requirement that every individual process must be supported by a tool.

• A
  82% (27)
• B
  9% (3)
• C
  6% (2)
• D
  3% (1)

Explanation

implement Service Management.

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