ICGB Exam Questions

Bias in Sampling is an error due to lack of independence among random samples or due to systematic sampling procedures.

To draw inferences about a sample population being studied by modeling patterns of data in a way that accounts for randomness and uncertainty in the observations is known as ______...

For a Normal Distribution the Mean, Median and Mode are the same data point.

The Standard Deviation for the distribution of Means is called the ___________ and approaches zero as the sample size reaches 30.

The FMEA is used to analyze potential source of defects in the process of interest and stands for ________________________.

The perfect sample size is the minimum number of data points required to provide exactly 6% overlap or risk if one wants a 95% confidence level.

With the use of Statistics we define the population to be a large enough sample set of data such that you can analyze it and draw conclusions as to all of the data.

When creating a Cause and Effect Diagram the team needs to continually broaden their view as well as drill down until they identify all the potential ______________ impacting their...

Which element of waste best describes the cost of a resource being in the queue?

The reported Cpk for a process with an average of 94 units, a spread of 22 units and upper and lower specification limits of 125 and 80 units would be?

In order to standardize project savings financial calculation such project benefits can be compared the financial savings are typically calculated over what period of time?

Contingency Tables are used to do which of these? (Note: There are 2 correct answers).

The following Business Case is constructed properly. "During fiscal year 2008 the warranty returns for electric razor Model 312 were 1.3%. This represents a gap of 0.5% over target...

The higher the sigma level of a process the better the performance.

The Six Sigma methodology had its origins at __________________ in the late 1980's when William Smith coined the name for quality related work being done there.

Training cost is $4,000 and a project required an initial investment of $30,000. If the project yields monthly savings of $2,000 beginning after 3 months, what is the payback perio...

Lean Six Sigma's general approach to solving significant challenges related to a process is called _________________.

Voice of the Customer is a Lean Six Sigma technique to determine ____________________ attributes of a product or service.

Those who are trained to the skill levels of a Black Belt are typically utilized to apply Lean Six Sigma methodologies what percentage of their time?

A process can be defined as a repetitive and systematic series of steps or activities where inputs are modified or assembled to achieve a customer desired result.

Customers make a purchase decision based on a number of factors. In Lean Six Sigma we refer to these decision points as CTQ's or as ____________________.

Cost of Poor Quality (COPQ) can be classified as Tangible (Visible) Costs and Hidden Costs.

An employee of ACME Corporation noticed that every loan application that gets approved is copied four times and is stored in different locations in the company for no apparent reas...

The 80:20 rule is associated with which of these tools?

One of the metrics commonly used in Lean Six Sigma is DPU. This acronym stands for ___________________.

According to the definition of Rolled Throughput Yield which of these items best describe the purpose of RTY?

What is the Cycle Time, in seconds, for a process having a Throughput of 7,200 units per hour?

The following Business Case is constructed properly. "In business unit A there are too many flashlight returns and flashlight sales have decreased by 25 percent."

To create standardization of financial benefit calculations project savings are typically based on savings over what period of time?

The essence of Lean is to concentrate effort on removing waste while improving process flow to achieve speed and agility at lower cost.

Lean had its origins in the development and practice of the ___________ Production System.

Lean removes many forms of ______________ so Six Sigma can focus on reducing _______________.

Which element of waste best describes "the unnecessary movement of materials and/or goods"?

Which element of waste best describes "the cost of an idle resource"?

The proper functioning of a Visual Factory is dependent upon which of these?

Lean focuses on the sequence of activities and work required to produce a product or a service. This flow is called a ___________________.

Lean Enterprise is based on the premise that anywhere work is being done which of these is also occurring?

When constructing a Fishbone Diagram using the ________ approach is the most classic arrangement.

The 5 Why Analysis is only useful if the possible independent variable can be broken down into five possible causes.

The purpose of a Process Map is to identify the complexity of the process and to assist in identifying critical steps in the process.

The very best way to begin an effort to map a process is to do which of these?

The X-Y Diagram is a tool used to identify/collate potential X's and assess their relative impact on multiple Y's.

The term FMEA is an abbreviation for Failures Measure Effective Automation.

When utilizing Statistics the population is defined as a collection of all the individual data points of interest.

Which of these is Discrete data?

Nominal Scale data consists of names, labels or categories and cannot be arranged in any mathematical ordering scheme. Complex arithmetic functions cannot be easily applied to Nomi...

When looking at a distribution graph, the Mean is defined as the __________.

The difference between the largest observation and the smallest observation in the data set is known as the _______________.

The Empirical Rule is important because it provides an estimate of the probability of an event occurring depending on the Standard Deviation from the Mean.

The Z score is a measure of the distance in Standard Deviations of a sample data point from the Median of the sample population.