HP2-B110 · Question #69
Which program provides a full service contract to the customer?
The correct answer is B. HP Channel Lead Pay Per Use. HP Channel Lead Pay Per Use (B) is correct because this program delivers a bundled solution where HP provides the equipment along with a full service contract to the customer, who pays based on actual usage rather than purchasing the hardware outright - making end-to-end…
Question
Which program provides a full service contract to the customer?
Options
- AHP Planet Partner Program
- BHP Channel Lead Pay Per Use
- CHP Supplies Big Deal
- DHP Win-Back
How the community answered
(15 responses)- B93% (14)
- D7% (1)
Explanation
HP Channel Lead Pay Per Use (B) is correct because this program delivers a bundled solution where HP provides the equipment along with a full service contract to the customer, who pays based on actual usage rather than purchasing the hardware outright - making end-to-end service coverage a core feature of the offering.
Why the distractors are wrong:
- A (Planet Partners Program) is HP's environmental recycling initiative for returning used ink/toner cartridges and hardware - it's about sustainability, not service contracts.
- C (Supplies Big Deal) is a volume discount program for HP consumables (ink, toner) - it covers supplies pricing, not a service contract.
- D (Win-Back) is a sales strategy to recapture customers who have moved to a competitor - it's a lead generation/sales motion, not a service contract vehicle.
Memory tip: Think "Pay Per Use = Pay Per everything handled for you" - if a customer pays per use, HP bundles in full service so the customer has zero maintenance burden, making a service contract essential to the model.
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