What is a typical cross-selling question?

Question

Options

• A"Can I make your sale bigger?"
• B"Wouldn't you benefit even more from an HP X cartridge?"
• C"Do you Print duplex?"
• D"Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the

• A
  4% (1)
• B
  4% (1)
• C
  12% (3)
• D
  80% (20)

Explanation

Option D is correct because cross-selling means offering related or complementary products to a customer who is already buying something - and asking a customer with HP Inkjet printers if they'd like a deal on HP ink supplies is a classic example: it identifies an existing need and offers a relevant add-on product.

Why the distractors are wrong:

• A is too vague and sounds more like a general upselling prompt, not a cross-selling question targeting a specific complementary product.
• B is an example of upselling - suggesting a better/upgraded version of the same product (HP X cartridge), not a different complementary one.
• C ("Do you print duplex?") is a qualifying/needs-discovery question, not a cross-sell - it gathers information rather than offering an additional product.

Memory tip: Cross-selling = crossing into a different but related product category. Think "you're buying a printer - want ink too?" Option D is the only choice where the rep first identifies a related product ecosystem (HP Inkjet) and then offers something complementary (ink supplies), which is the textbook cross-sell move.

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