GOOGLE-WORKSPACE-ADMINISTRATOR · Question #53
External Company is reporting that they are not receiving messages from your users. Your users are reporting that everything is sending fine and they are not receiving bounceback messages or any…
The correct answer is C. Review the affected sent messages in the email audit log. A is not correct because mail routing is normally a localized issue and typically only large-scale outages are reported via this community. B is not correct because DNS record accuracy will not tell you why a foreign server cannot receive messages from you and cannot tell you…
Question
External Company is reporting that they are not receiving messages from your users. Your users are reporting that everything is sending fine and they are not receiving bounceback messages or any notifications. You need to determine what could be causing the non-delivery and why they aren't receiving the notifications. What should you do?
Options
- AAsk other customers on Cloud Connect Community if they are experiencing outages.
- BUsing MX Toolbox, ensure that your SPF, DKIM, and DMARC records are up to date.
- CReview the affected sent messages in the email audit log.
- DConnect to the user's mailbox and review the headers using the Google Workspace Toolbox.
How the community answered
(34 responses)- A3% (1)
- B9% (3)
- C82% (28)
- D6% (2)
Explanation
A is not correct because mail routing is normally a localized issue and typically only large-scale outages are reported via this community. B is not correct because DNS record accuracy will not tell you why a foreign server cannot receive messages from you and cannot tell you why your setup might refuse to send. C is correct because the mail logs can see all the SMTP transactions until a message leaves G D is not correct because there is no built-in administrative control to connect to a user's mailbox.
Topics
Community Discussion
No community discussion yet for this question.