Users in your organization have seen a high volume of customer invoices ending up in spam. A customer has provided the following message header for an email that was sent to spam (please see image…

The correct answer is C. Update SPF records to include all IPs. A is not correct because a message from an approved sender can still be blocked by the sender's B is not correct because the message will still fail an spf check. C is correct because the message failed spf check, and updating spf records will allow invoices to D is not correct…

Gmail Administration

Question

Users in your organization have seen a high volume of customer invoices ending up in spam. A customer has provided the following message header for an email that was sent to spam (please see image above.) You need to prevent these emails from going to spam. What should you do?

Options

AAsk the customer to create an approved sender list.
BSet the DMARC Percent Option to 100%.
CUpdate SPF records to include all IPs.
DEnable DKIM signing to add a DKIM signature to all outgoing messages.

How the community answered

(33 responses)

A
3% (1)
B
3% (1)
C
85% (28)
D
9% (3)

Explanation

A is not correct because a message from an approved sender can still be blocked by the sender's B is not correct because the message will still fail an spf check. C is correct because the message failed spf check, and updating spf records will allow invoices to D is not correct because a DKIM signature may prevent spoofing, but alone may not stop the message from being marked as spam.

Topics

#SPF records#email authentication#spam filtering#email deliverability

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