Charlie has just completed the project according to the terms of the contract. She and the customer are completing a walk through of the project deliverables, and the customer is asking for changes…

Charlie has just completed the project according to the terms of the contract. She and the customer are completing a walk through of the project deliverables, and the customer is asking for changes to the deliverables before she'll accept the product. What project management process should manage the documented change request that may come from scope verification?