Ned is the project manager for his organization and he's working with management to define the contents of the quality management plan. Ned is concerned that his current project team will need to be…

Ned is the project manager for his organization and he's working with management to define the contents of the quality management plan. Ned is concerned that his current project team will need to be trained on the new software used in the project. He believes that if the project team is not trained on the new software, there will be costly delays and errors within the project execution. What is the term assigned to the costly delays and errors if the project team is not trained on the software?