Which of the following actions should be taken to ensure continual improvement of a Service Management System?

Question

Options

• AAnalyze and evaluate the existing situation to identify areas for improvement.
• BAnalyze customer satisfaction and identify resulting actions.
• CReview the Service Management System at least annually.
• DStart an internal service organization evaluation.

• A
  74% (28)
• B
  16% (6)
• C
  8% (3)
• D
  3% (1)

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