Which process is responsible for writing a quality plan for the information provisioning?

Question

Options

• ADemand management
• BPlanning and resource management
• CReview and testing

• A
  94% (30)
• B
  3% (1)
• C
  3% (1)

Explanation

Demand management owns the quality plan for information provisioning because it represents the business side of the equation - it defines what information is needed and to what standard, making it the natural owner of quality criteria and plans. Since demand management translates business needs into requirements for information services, it must specify and document the expected quality levels upfront.

Planning and resource management (B) focuses on scheduling, capacity, and allocating resources to deliver services - it executes plans but does not author the quality standards for information provisioning itself.

Review and testing (C) comes after the quality plan exists; it verifies whether information provisioning meets the defined quality criteria, not creates them.

Memory tip: Think "demand drives quality" - the party that demands the information (demand management) is also the party that defines what "good enough" looks like. If you know what you want, you write the standard for it.

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