Which activity belongs to Operational supplier management?

Question

Options

• Ainstalling a software package on a workstation
• Bimproving the performance of application software
• Cdetermining how quickly alternative workspaces should be available in case of a calamity

• A
  15% (5)
• B
  9% (3)
• C
  76% (26)

Explanation

Option C is correct because determining recovery time requirements for alternative workspaces in a calamity scenario involves setting and managing service-level expectations with external suppliers - a core function of Operational supplier management. This activity defines what suppliers must contractually deliver (e.g., how fast they must provide backup facilities), which directly governs the operational relationship with those vendors.

Option A (installing software on a workstation) is a routine Service Operation task, specifically a Request Fulfillment or Change Management activity - no supplier governance involved. Option B (improving application performance) falls under Continual Service Improvement or Application Management, focused on internal service quality rather than managing external supplier obligations.

Memory tip: Think "Operational supplier management = what do we need from external parties to keep operating (or recover)?" If the activity involves agreeing on what a supplier must provide and when - especially for continuity - that's supplier management territory.

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