What is not a subject of the process Transition?

Question

Options

• Acontracts
• Bend users
• Ctransition plan

• A
  5% (1)
• B
  75% (15)
• C
  20% (4)

Explanation

End users are not a subject of Service Transition because this process focuses on moving services from development/design into the live environment - it deals with plans, assets, configurations, contracts, and releases, not the day-to-day consumers of services. End users are the primary concern of Service Operation, where they interact with running services through incidents, requests, and the service desk.

Contracts (A) are wrong as a distractor because supplier contracts, underpinning contracts, and operational agreements absolutely must be reviewed, updated, or transferred as part of transitioning a service - making them a legitimate subject of Transition.

Transition plan (C) is wrong as a distractor because a transition plan is a core artifact of the process itself - it documents how the change from current to new state will be managed, scheduled, and executed.

Memory tip: Think of Transition as a "backstage" process - it handles the infrastructure, paperwork (contracts), and logistics (plans) behind the scenes. End users are "front stage" (Service Operation). If it involves people using the service, it's probably not Transition.

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