Which activity belongs to the process End user support?

Question

Options

• Amaking a planning for a new release
• Bperforming a user acceptance test
• Ccommunicating with end users

• A
  3% (1)
• B
  6% (2)
• C
  90% (28)

Explanation

Communicating with end users (C) is the core purpose of the End user support process - it exists specifically to handle questions, issues, and information exchange between the support function and the people using the system day-to-day. This direct interaction is what defines the process.

Option A (making a planning for a new release) belongs to release management or change management processes, which are focused on planning and coordinating system changes, not on supporting current users.

Option B (performing a user acceptance test) is part of the testing or transition process, carried out before a system goes live to verify it meets requirements - this is a formal quality activity, not a support activity.

Memory tip: Think of "End user support" literally - it's about supporting end users, which means talking to them. Any option involving planning, testing, or releases points to other processes. If the activity involves direct contact with the person using the system, it's End user support.

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