EX0-102 Exam Questions

What is a description of Governance?

Which is a goal of MOF?

Which statement is true about the SMFs in the Operate Phase?

Which is not a goal of the Project Planning SMF?

Which is not part of the Envision SMF process flow?

What is the focus of the GRC SMF in the Operate phase?

Why would you use the GRC SMF?

The purpose of the Policy and Control MR is to provide IT management with an understanding of what?

What is the IT service lifecycle composed of?

Which process does not form part of the process flow for building?

Which SMF is not part of the Manage Layer?

Which Phase or layer provides the basis for developing and operating a resilient IT environment?

Which of the following reflect goals of the Envision SMF?

What is the correct order for the five SMFs found in the Deliver Phase?

One of the SMFs in the Manage Layer is called the RC SMF?

How is the Team Focus in the Manage layer integrated with the Operate phase?

Ensuring constant coverage in operations is a key principle in what Manage Layer SMF?

Which SMF has a goal to take remedial actions that minimize the impact of service incidents and system events?

Which SMF is found in the Operate phase of the IT service lifecycle?

Is the Portfolio Management Review focused on understanding the state of supply and demand for IT services and directing investments to make sure that the business value of IT is r...

What is bottom-up scheduling?

Which SMF provides root cause analysis?

Which Team role type is the accountable role type for the Deliver Phase?

Which Management Review (MR) concludes deployment?

What does MOF organize?

What is the primary goal of the Build SMF?

What does the Reliability SMF process flow include?

What does the focus of the Change and Configuration SMF in the Plan phase include?

Which Management Review (MR) would analyze results and take action to improve performance?

What do the steps to setting policy not include?

Which Management Review (MR) provides a bridge between the Plan Phase and the Deliver Phase?

Is the Manage layer part of the MOF lifecycle approach?

What do the goals of the Reliability SMF include?

What is not a focus of the Change and Configuration SMF in the Operate phase?

Which of the following is a responsibility of the Operations Role Cluster?

In what way does Capacity Management contribute to improving IT Service Management?

Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?

Which Role Cluster has a portfolio of business-aligned IT services as a quality goal?

Which Service Management Function deals with the day-to-day activities and tasks related to maintaining and adjusting the IT security infrastructure?

What is the relationship between releases and changes?

Which of the following is a key requirement for planning service solutions?

What is a goal of Security Administration?

Which steps in the MOF Risk Management Process follow each other immediately?

Within the operations life cycle, which Operations Management Review follows the Changing Quadrant?

Which of the following is not a primary guideline for the MOF Team Model?

Which of the following is one of the four basic steps MOF and MSF follow in creating a new service solution?

Which of the following is one of the root causes of risk in IT operations?

Which of the following tasks belongs to the System Administration Service Management Function (SMF)?

Which of the following is a Role Cluster in the MOF Team Model?

What can be viewed in the Risks by Services List?