PMI
DASSM · Question #88
True or False: Delight customers as a principle means never to exceed expectations of the customers but to just about meet them
The correct answer is B. False. See the full explanation below for the reasoning.
Question
True or False: Delight customers as a principle means never to exceed expectations of the customers but to just about meet them
Options
- ATrue
- BFalse
How the community answered
(51 responses)- A16% (8)
- B84% (43)
Community Discussion
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