A document that describes the required characteristics for the quality of a product or service, including measures and control methods.

Question

Options

• AStatistical Control Process
• BControl Plan
• CSix Sigma
• DConfidence Interval

• A
  2% (1)
• B
  89% (41)
• C
  2% (1)
• D
  7% (3)

Explanation

Control Plan is correct because it is specifically defined as a formal document outlining the quality characteristics of a product or service, along with the measurement methods and control actions needed to ensure those characteristics are met - matching the question's description exactly.

Statistical Process Control (A) is a methodology using statistics to monitor processes in real time, not a document describing quality requirements. Six Sigma (C) is a broader improvement philosophy/framework aimed at reducing defects, not a specific document type. Confidence Interval (D) is a statistical concept representing a range of likely values for a parameter - completely unrelated to quality documentation.

Memory tip: Think "Control Plan = the plan to control quality" - it's the written blueprint specifying what quality looks like and how to keep it there. If the question mentions a document + quality characteristics + measurement/control methods together, that combination points directly to Control Plan.

No community discussion yet for this question.