ASQ
CSSBB · Question #374
Handling of warranty returns, process improvement team meetings and rework to meet customer expectations are all examples of business costs that are classified as ________________ .
The correct answer is B. Non-value Add. See the full explanation below for the reasoning.
Define Phase
Question
Handling of warranty returns, process improvement team meetings and rework to meet customer expectations are all examples of business costs that are classified as ________________ .
Options
- ANuisance
- BNon-value Add
- CNecessary
- DUnavoidable
How the community answered
(27 responses)- A4% (1)
- B78% (21)
- C11% (3)
- D7% (2)
Topics
#cost of quality#non-value add#waste classification#lean
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