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ASQ

CSSBB · Question #361

Customers make their decisions based on Features, Integrity (of the seller) Delivery and ___________?

The correct answer is B. Expense. See the full explanation below for the reasoning.

Define Phase

Question

Customers make their decisions based on Features, Integrity (of the seller) Delivery and ___________?

Options

  • AColor
  • BExpense
  • CSeason
  • DNone

How the community answered

(33 responses)
  • A
    3% (1)
  • B
    85% (28)
  • C
    3% (1)
  • D
    9% (3)

Topics

#customer requirements#VOC#customer decision criteria#CTQ

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