The Hardware Store ordered ten lawn mower from the manufacturer and just before shipping the manufacturer found one to have a motor that wouldn't start. For the manufacturer this would be…

The correct answer is A. Internal Failure Costs. See the full explanation below for the reasoning.

Organizational Process Management and Measures

Question

The Hardware Store ordered ten lawn mower from the manufacturer and just before shipping the manufacturer found one to have a motor that wouldn’t start. For the manufacturer this would be categorized as what type of cost?

Options

AInternal Failure Costs
BExternal Failure Costs
CPrevention Costs
DAppraisal Costs

How the community answered

(42 responses)

A
83% (35)
B
2% (1)
C
5% (2)
D
10% (4)

Topics

#COPQ#internal failure costs#cost of quality#defect classification

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