ASQ
CSSBB · Question #363
Cost of Poor Quality (COPQ) can be classified as Visible Costs and Hidden Costs. All these items are Hidden Cost except __________________.
The correct answer is B. Returns. See the full explanation below for the reasoning.
Organizational Process Management and Measures
Question
Cost of Poor Quality (COPQ) can be classified as Visible Costs and Hidden Costs. All these items are Hidden Cost except __________________.
Options
- ALost Customer Loyalty
- BReturns
- CTime Value of Money
- DLate Delivery
How the community answered
(56 responses)- A2% (1)
- B84% (47)
- C11% (6)
- D4% (2)
Topics
#COPQ#hidden costs#visible costs#cost of quality
Community Discussion
No community discussion yet for this question.