ASQ

CSSBB · Question #118

An important step in determining the VOC is:

The correct answer is C. identify the customer. See the full explanation below for the reasoning.

Define Phase

Question

An important step in determining the VOC is:

Options

Aestablish viable or comprehensive process feedback loops
Bascertain the principles that are values of the corporation
Cidentify the customer
Dmeasure the virtual operating continuum potential
Eall of the above
Fnone of the above

How the community answered

(45 responses)

B
2% (1)
C
80% (36)
D
4% (2)
E
2% (1)
F
11% (5)

Topics

#VOC#customer identification#customer requirements

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