CSQA Exam Questions

Statistical Process Control is used to measure:

When using a cause-and-effect diagram to build controls, the effect that is desired is the achievement of the control objective. The causes defined in the cause-and-effect diagram...

If common causes of variation result in a process operating outside the customer's specifications, the process is improved by reducing the special causes of variation.

As per Deming's principle 'improve supervision', which one of the following should be discouraged?

Yield or productivity is the example of ___________ indicators.

Which of the following is not a major component for quality management for the workgroup?

The person who accepts personal responsibility for the success of quality management without being assigned the responsibility is called____________ .

Which of the following is / are used for determining the magnitude of the Risk?

In the quality management infrastructure, the level which 'commits resources' is called:

To reduce the cost of quality, the QA Analyst could:

What might be considered one of the most important components of a security awareness program?

As per the 'Quality Leader Behavior Model', quality leader should NOT:

Risk management is not an independent auditing process.

In terms of benefit compared to the control's cost, identify the correct sequence of controls in ascending order of cost.

Which of the following is a characteristic of hardware compatibility?

Therapeutic Listening is when the listener is:

Process capability determination motivates an organization towards process improvements.

The factors that must be present in acquired software for that software to be successful in your organization are called:

The development of the approach for process deployment is much harder than the actual deployment of the process.

As per Crosby, the first step for building an effective quality program is to:

Management commitment is the single most important requirement for successful implementation of quality management.

Correlation between process maturity and an organization's willingness to embrace change can be described as:

It is important in developing a contract that the contract provisions are fair to both parties. The reason for this is:

Which of the following is NOT one of the five channels of communication?

QA is a management function with emphasis on the process producing the product.

Who is responsible to ensure that the organization has sufficiently trained personnel to protect its IT resources?

For contracted software development, defining within the contract the dates on which the contractor must provide the contracted software addresses:

One of the critical success factors in acquiring COTS software is that the vendor will continue to provide additional features in the future. This critical success factor is common...

Which of the following is not normally included in a contract for an outside organization to develop software for your use?

One way to minimize risk is to:

Quality award given in Japan is:

The objective of a Pareto Chart is to:

Which has frequently been referred to as the most difficult task in getting people to use the process?

Process inventories can be developed by:

Experience has shown statistically that as program modules become more complex:

Many contracts contain provisions to determine how the contract will be changed in the event that some undetermined circumstance occurs. This provision in a contract is called:

Which product metric would be used to predict the probability of a software failure, or the rate at which software errors will occur?

It is very important 'to evaluate how employees feel about their manager or leader' to assess the climate of a specific organization or group. An assessment of an organization's 'c...

Which of the following planning activities is associated with the quality planning question "where do we want to go"?

Focusing on quality can increase productivity, reduce costs, and improve customer satisfaction.

A payroll application requires that each new employee hired have a unique Employee ID and password and that all characters in a field are either numeric or alphabetic. This is an e...

Determining which risks are likely to affect the project and documenting the characteristics of each is called ________ .

Many people believe there is an overlap between internal auditors and quality assurance, however, the main role of internal auditing is to:

The focus of post-implementation reviews or post mortems is to:

In which phase of the Quality Function's maturation does the organization's objectives move from Quality Control to Quality Assurance?

Baselines should NOT be conducted:

Project objectives and goals expressed in quantitative terms is part of which planning activity?

Which one of the following is NOT one of the change control procedures?

Outsourced software can be developed by an organization within the country of use or developed in another country. Which of the following is a difference associated with software d...

These five components (environment, risk assessment, control activities, information communication, and monitoring) are associated with which of the following control models: