CSA · Question #452
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?
The correct answer is B. Knowledge Management. Knowledge Management is the process that allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization. Knowledge Management helps users to find relevant and accurate information quickly, r
Question
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?
Options
- ASelf Service Management
- BKnowledge Management
- CKnowledge-Centered Management
- DInformation Portal Management
- EBusiness Information Management
How the community answered
(38 responses)- B92% (35)
- C3% (1)
- D5% (2)
Explanation
Knowledge Management is the process that allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization. Knowledge Management helps users to find relevant and accurate information quickly, reduce the need to rediscover knowledge, and improve the quality of service and customer satisfaction.
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