CSA · Question #431
What framework can be used to manage the tables and Cis associated with a use case?
The correct answer is A. Common Service Date Model (CSDM) product view. The Common Service Data Model (CSDM) is the framework used to provide a standardized structure for managing tables, Configuration Items (CIs), and services associated with various use cases.
Question
What framework can be used to manage the tables and Cis associated with a use case?
Options
- ACommon Service Date Model (CSDM) product view
- BScename Dashboard
- CCMDB Use Case Modelar
- DCI Use Case Modeler
How the community answered
(24 responses)- A92% (22)
- C4% (1)
- D4% (1)
Why each option
The Common Service Data Model (CSDM) is the framework used to provide a standardized structure for managing tables, Configuration Items (CIs), and services associated with various use cases.
The Common Service Data Model (CSDM) is a framework that provides a standardized structure for data across ServiceNow products, including tables and Configuration Items (CIs). CSDM's product view helps align technical CIs and services with business offerings, providing a holistic management framework for specific use cases.
"Scename Dashboard" is not a recognized ServiceNow framework or feature for managing CIs and tables related to use cases.
"CMDB Use Case Modeler" is not a standard ServiceNow feature; while CMDB is central to CSDM, this specific tool name doesn't exist.
"CI Use Case Modeler" is not a standard ServiceNow feature; CSDM provides the overarching framework for managing CIs in context.
Concept tested: Common Service Data Model (CSDM) framework
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/csdm-reference/concept/csdm.html
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