CSA · Question #418
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level…
The correct answer is D. Approval Criteria. To manage multi-level approvals and automated notifications for a catalog item, ServiceNow Flows (or Flow Designer) is the most effective feature.
Question
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?
Options
- AParent-Child Approvers.
- BApproval Chains
- CFlows
- DApproval Criteria
- EApprover Delegates
How the community answered
(46 responses)- A2% (1)
- B4% (2)
- C2% (1)
- D78% (36)
- E13% (6)
Why each option
To manage multi-level approvals and automated notifications for a catalog item, ServiceNow Flows (or Flow Designer) is the most effective feature.
"Parent-Child Approvers" is not a standard, dedicated ServiceNow feature for defining multi-level approval workflows with automated notifications.
While 'Approval Chains' describe the concept of sequential approvals, 'Flows' (or workflows) are the actual platform mechanism used to implement and manage such chains, including notifications.
"Approver Delegates" allows one user to approve on behalf of another but does not define the overarching approval process or trigger automated notifications for the process itself.
Concept tested: Flow Designer for Approvals and Notifications
Source: https://docs.servicenow.com/bundle/utah-now-platform/page/administer/flow-designer/concept/flow-designer.html
Topics
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