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CSA · Question #415

You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants

The correct answer is C. Service Catalog Request. To change the approval threshold for catalog items, the 'Service Catalog Request' workflow should be updated as it governs the overall request approval process.

Submitted by hans_de· Apr 18, 2026Self-Service and Process Automation

Question

You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?

Options

  • AServices Approval Processing
  • B6 Services Catalog Item Request
  • CService Catalog Request
  • DPurchasing Process Flow

How the community answered

(34 responses)
  • A
    15% (5)
  • B
    3% (1)
  • C
    74% (25)
  • D
    9% (3)

Why each option

To change the approval threshold for catalog items, the 'Service Catalog Request' workflow should be updated as it governs the overall request approval process.

AServices Approval Processing

"Services Approval Processing" is not a standard or identifiable workflow name within ServiceNow for managing catalog item approvals.

B6 Services Catalog Item Request

"6 Services Catalog Item Request" is not a standard, identifiable workflow name in ServiceNow's catalog management.

CService Catalog RequestCorrect

The 'Service Catalog Request' workflow is the standard, out-of-the-box workflow in ServiceNow that orchestrates the overall approval and fulfillment process for catalog items, making it the correct place to modify approval thresholds. It defines the stages and conditions for requests, including where approval activities are inserted.

DPurchasing Process Flow

"Purchasing Process Flow" is too generic and not the specific workflow designed by ServiceNow to manage approvals for catalog items.

Concept tested: Service Catalog Request Workflow

Source: https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogWorkflows.html

Topics

#Service Catalog#Workflows#Approval Rules#Process Automation

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