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CSA · Question #408

Which role(s) are required to impersonate a user? Choose 2 answers

The correct answer is A. admin E. impersonator. The admin role is required to impersonate any user in ServiceNow, while the impersonator role is required to impersonate a user who has granted impersonation access to the impersonator. The other roles are not related to the impersonation functionality.

Submitted by carter_n· Apr 18, 2026Database Management and Platform Security

Question

Which role(s) are required to impersonate a user? Choose 2 answers

Options

  • Aadmin
  • Bsys_admin
  • Csecurity_admin
  • Dsys_user
  • Eimpersonator

How the community answered

(51 responses)
  • A
    94% (48)
  • C
    4% (2)
  • D
    2% (1)

Explanation

The admin role is required to impersonate any user in ServiceNow, while the impersonator role is required to impersonate a user who has granted impersonation access to the impersonator. The other roles are not related to the impersonation functionality.

Topics

#Roles#Security#User Administration#Impersonation

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