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CSA · Question #379
CSA Question #379: Real Exam Question with Answer & Explanation
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Submitted by cyberguy42· Apr 18, 2026Self-Service and Process Automation
Question
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
Options
- AIncident Auto-Resolution
- BTicket Resolver
- CVirtual Agent Helper
- DWeb Intelligence
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Topics
#Virtual Agent#Incident Management#Auto-Resolution#Self-Service