CSA · Question #299
What enables you to trace the connection from an infrastructure item, like a Server, to the Services that are dependent on that Server?
The correct answer is B. Relationships. Relationships in ServiceNow's CMDB allow users to visualize and trace the connections and dependencies between infrastructure items and the services they support.
Question
What enables you to trace the connection from an infrastructure item, like a Server, to the Services that are dependent on that Server?
Options
- AAutomapping Utility
- BRelationships
- CService Tracer
- DTransform Map
How the community answered
(20 responses)- B95% (19)
- C5% (1)
Why each option
Relationships in ServiceNow's CMDB allow users to visualize and trace the connections and dependencies between infrastructure items and the services they support.
The Automapping Utility is not a standard, recognized ServiceNow feature for tracing CI-to-service connections.
ServiceNow's Configuration Management Database (CMDB) leverages relationships to define how Configuration Items (CIs), such as servers, are connected to and dependent on other CIs or business services. These relationships establish a clear, traceable path from infrastructure components to the services they enable, making it possible to understand impact and dependencies.
Service Tracer is not a specific ServiceNow feature designed for mapping CI dependencies.
A Transform Map is used for importing data into ServiceNow tables, not for tracing existing relationships between CIs.
Concept tested: CMDB CI relationships and dependencies
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/cmdb-relationships.html
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