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CSA · Question #279

What is the most common role that has access to almost all platform features, functions, and data?

The correct answer is C. System Administrator [admin]. The System Administrator (admin) role grants comprehensive access to most platform features, functions, and data, making it the most common high-privilege role.

Submitted by jian89· Apr 18, 2026Database Management and Platform Security

Question

What is the most common role that has access to almost all platform features, functions, and data?

Options

  • ASuper User [sn_super_user]
  • BSecurity Admin [securty_admin]
  • CSystem Administrator [admin]
  • DBase Admin [base_admin]
  • ESystem Manager [sys_manager]

How the community answered

(19 responses)
  • A
    5% (1)
  • C
    89% (17)
  • E
    5% (1)

Why each option

The System Administrator (`admin`) role grants comprehensive access to most platform features, functions, and data, making it the most common high-privilege role.

ASuper User [sn_super_user]

`Super User [sn_super_user]` is not a standard, common role that provides overall access to almost all platform features; it's generally a custom or less common role.

BSecurity Admin [securty_admin]

`Security Admin [security_admin]` is a specialized role focused on high-security settings and ACLs, not general platform access.

CSystem Administrator [admin]Correct

The `admin` role in ServiceNow is a powerful, out-of-the-box role that provides access to nearly all features, functions, and data within the platform. This role allows users to configure the system, manage users, create applications, and troubleshoot issues across various modules, making it the primary system administration role.

DBase Admin [base_admin]

`Base Admin [base_admin]` is not a standard, common role in ServiceNow with comprehensive platform access.

ESystem Manager [sys_manager]

`System Manager [sys_manager]` is not a standard, common role in ServiceNow that provides overall access to almost all platform features.

Concept tested: System Administrator (admin) role functionality

Source: https://docs.servicenow.com/bundle/utah-platform-security/page/administer/roles/reference/r_BaseSystemRoles.html

Topics

#ServiceNow Roles#Platform Security#Access Control#System Administrator

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