Salesforce
CRT-261 · Question #56
CRT-261 Question #56: Real Exam Question with Answer & Explanation
The correct answer is C. Quick Action. For agents wanting to launch a Slack Swarm for difficult cases, recommending the creation of a Quick Action in Service Cloud is suitable. This Quick Action can be configured to initiate a swarm in Slack, pulling in experts from multiple departments efficiently, enhancing collabor
Question
Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm in Slack to pull in experts from multiple CK departments. What should the consultant recommend to an agent who wants to launch a Slack Swarm?
Options
- AEscalation rules
- BApex trigger
- CQuick Action
Explanation
For agents wanting to launch a Slack Swarm for difficult cases, recommending the creation of a Quick Action in Service Cloud is suitable. This Quick Action can be configured to initiate a swarm in Slack, pulling in experts from multiple departments efficiently, enhancing collaboration and problem- solving for complex cases.
Community Discussion
No community discussion yet for this question.