DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error. What should an administrator review to troubleshoot this request?

Question

Options

• AAdd a delegated approver for the next approver in the process.
• BUpdate the field level security to view on fields that are updated in the process.
• CCheck if the user in the next approver is inactive or missing
• DReview the page layout to ensure, the fields updated in the process are visible

• A
  10% (3)
• B
  13% (4)
• C
  73% (22)
• D
  3% (1)

Explanation

The most common reason an approval process fails to route is that the designated approver user is inactive (deactivated) or no longer exists in the org. Salesforce cannot deliver the approval request to a user who is inactive, causing an error. An administrator should check the approval process steps to confirm that all assigned approvers are active, valid users. Adding a delegated approver (A) does not fix the underlying issue if the primary approver is inactive. Updating field-level security (B) or reviewing the page layout (D) addresses visibility of fields, not the routing failure of the approval request.

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