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CRT-101 · Question #51
CRT-101 Question #51: Real Exam Question with Answer & Explanation
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Workflow/Process Automation
Question
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team? Choose 2 answers
Options
- AConfigure a flow to assign the cases to the queue.
- BUse assignment rules to set the queue as the owner of the case.
- CAdd Cass to the existing queue as available object.
- DCreate a new queue and add Cases as an available object.
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Topics
#Queues#Case Assignment Rules#Flow Automation#Service Cloud