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CQIA · Question #13

Which process is responsible for identifying and recording the root cause of an Incident that leads to a reduction of service availability?

The correct answer is C. Problem Management. You've hit your limit · resets 12:50am (America/New_York)

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Question

Which process is responsible for identifying and recording the root cause of an Incident that leads to a reduction of service availability?

Options

  • AIncident Management
  • BAvailability Management
  • CProblem Management
  • DService Level Management

How the community answered

(35 responses)
  • B
    3% (1)
  • C
    94% (33)
  • D
    3% (1)

Explanation

You've hit your limit · resets 12:50am (America/New_York)

Topics

#problem management#root cause analysis#availability#incident escalation

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