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ASQ

CQE · Question #169

Which of the following is NOT a method for customer service data collection?

The correct answer is B. Internal surveys. See the full explanation below for the reasoning.

The Quality System

Question

Which of the following is NOT a method for customer service data collection?

Options

  • ACustomer surveys.
  • BInternal surveys.
  • CCustomer visits.
  • DComplaint analysis.

How the community answered

(46 responses)
  • A
    2% (1)
  • B
    78% (36)
  • C
    7% (3)
  • D
    13% (6)

Topics

#customer service#data collection methods#customer surveys#complaint analysis

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