ASQ
CQE · Question #167
A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a complaint?
The correct answer is D. They don't think it will do any good. See the full explanation below for the reasoning.
The Quality System
Question
A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a complaint?
Options
- AThe product guarantee takes care of the product.
- BA warranty is in place on the product.
- CIt is a minor inconvenience.
- DThey don't think it will do any good.
How the community answered
(47 responses)- A2% (1)
- B15% (7)
- C9% (4)
- D74% (35)
Topics
#customer complaints#complaint rate#customer feedback#customer satisfaction
Community Discussion
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