CNX-001 · Question #8
A network administrator is troubleshooting an outage at a remote site. The administrator examines the logs and determines that one of the internet links at the site appears to be down. After the servi
The correct answer is D. Verify full system functionality.. This question tests knowledge of the CompTIA troubleshooting methodology. The ordered steps are: (1) Identify the problem, (2) Establish a theory, (3) Test the theory, (4) Establish a plan of action, (5) Implement the solution, (6) Verify full system functionality, (7) Document f
Question
A network administrator is troubleshooting an outage at a remote site. The administrator examines the logs and determines that one of the internet links at the site appears to be down. After the service provider confirms this information, the administrator fails over traffic to the backup link. Which of the following should the administrator do next?
Options
- ADocument the lessons learned.
- BEstablish a plan of action.
- CIdentify the problem.
- DVerify full system functionality.
How the community answered
(30 responses)- A10% (3)
- B3% (1)
- C17% (5)
- D70% (21)
Explanation
This question tests knowledge of the CompTIA troubleshooting methodology. The ordered steps are: (1) Identify the problem, (2) Establish a theory, (3) Test the theory, (4) Establish a plan of action, (5) Implement the solution, (6) Verify full system functionality, (7) Document findings. The administrator has already identified the problem, confirmed the theory with the ISP, established a plan (failover), and implemented it (switched to backup link). The next step is step 6: verify that the failover actually restored full functionality - confirm users can access resources, traffic is flowing correctly, and the site is fully operational.
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