CNX-001 · Question #24
A company is experiencing numerous network issues and decides to expand its support team. The new junior employees will need to be onboarded in the shortest time possible and be able to troubleshoot i
The correct answer is B. Clearly documented runbooks for networking issues and knowledge base articles. Runbooks provide step-by-step troubleshooting procedures, and a solid knowledge base captures known issues and resolutions. Together they let new team members ramp up quickly and resolve common network problems with minimal hand-holding.
Question
A company is experiencing numerous network issues and decides to expand its support team. The new junior employees will need to be onboarded in the shortest time possible and be able to troubleshoot issues with minimal assistance. Which of the following should the company create to achieve this goal?
Options
- AStatement of work documenting what each junior employee should do when troubleshooting
- BClearly documented runbooks for networking issues and knowledge base articles
- CPhysical and logical network diagrams of the entire networking infrastructure
- DA mentor program for guiding each junior employee until they are familiar with the networking
How the community answered
(60 responses)- A8% (5)
- B70% (42)
- C17% (10)
- D5% (3)
Explanation
Runbooks provide step-by-step troubleshooting procedures, and a solid knowledge base captures known issues and resolutions. Together they let new team members ramp up quickly and resolve common network problems with minimal hand-holding.
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