An outage occurred after a software upgrade on core switching. A network administrator thinks that the firmware installed had a bug. Which of the following should the network administrator do next?

Question

Options

• AEstablish a plan of action to resolve the issue.
• BTest the theory to determine cause.
• CDocument lessons learned.
• DImplement the solution.

• A
  11% (4)
• B
  81% (30)
• C
  5% (2)
• D
  3% (1)

Explanation

Applying the CompTIA troubleshooting methodology: The admin has already (1) identified the problem (outage after upgrade) and (2) established a theory of probable cause (firmware bug). The next step is (3) test the theory - for example, checking the vendor's known bug list, attempting a rollback to the previous firmware, or reproducing the failure in a test environment. Only after confirming the theory can the admin (4) establish a plan of action and (5) implement the solution. Option A (plan of action) comes after the theory is confirmed. Option C (document lessons learned) is the final step. Option D (implement the solution) cannot happen before a plan is established.

No community discussion yet for this question.