CNX-001 · Question #13
CNX-001 Question #13: Real Exam Question with Answer & Explanation
The correct answer is B: Test the theory to determine cause.. Before taking corrective action, you need to verify that the new firmware is indeed the root cause, such as by rolling back to the previous version in a controlled test or reproducing the failure in a lab, so you're sure your fix addresses the actual problem.
Question
An outage occurred after a software upgrade on core switching. A network administrator thinks that the firmware installed had a bug. Which of the following should the network administrator do next?
Options
- AEstablish a plan of action to resolve the issue.
- BTest the theory to determine cause.
- CDocument lessons learned.
- DImplement the solution.
Explanation
Before taking corrective action, you need to verify that the new firmware is indeed the root cause, such as by rolling back to the previous version in a controlled test or reproducing the failure in a lab, so you're sure your fix addresses the actual problem.
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