IsacaIsaca
CGEIT · Question #91
CGEIT Question #91: Real Exam Question with Answer & Explanation
Sign in or unlock CGEIT to reveal the answer and full explanation for question #91. The question stem and answer options stay visible for context.
Submitted by jian89· Apr 18, 2026IT Resources
Question
An enterprise's service center is experiencing long delays in fulfilling !T service requests and very low customer satisfaction. The BEST way to determine if staff competency is the root cause of these performance problems is to compare required staff competencies with:
Options
- Acertification requirements.
- Bcurrent skills inventory.
- Ctraining program completions.
- Dhiring and staffing practices.
Unlock CGEIT to see the answer
You've previewed enough free CGEIT questions. Unlock CGEIT for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Staff competency assessment#Skills inventory#Performance problem diagnosis#IT service operations