An enterprise is considering outsourcing non-core IT processes. Which of the following should be the FIRST step?

Updating resource allocation policies is an internal adjustment that comes after the decision to outsource has been made based on its benefits.

Issuing an RFP to vendors is a step taken after the decision to outsource has been confirmed and the requirements are understood, which follows a cost-benefit analysis.

Establishing service-level metrics is a critical part of contract negotiation and management, which occurs only after the decision to outsource has been made and potential vendors are being evaluated.

Before committing to outsourcing non-core IT processes, conducting a thorough cost-benefit analysis is the essential first step. This analysis evaluates the potential financial savings, operational efficiencies, and strategic advantages against the risks and costs associated with relinquishing internal control, providing a data-driven basis for the outsourcing decision.